Policies

HAWLEY DESIGN FURNISHINGS

DELIVERY AND INSTALLATION POLICIES

Warehouse Hours: Monday-Thursday 10:00 am – 5:00 pm
Before/Later hours and weekend deliveries may be arranged (additional charge may apply).

 

Delivery Date

Hawley Design Furnishings will provide an estimated delivery date based on our production schedule and/or those of manufacturers we represent. We will do our best to deliver your merchandise in a timely fashion; however, exact dates cannot be guaranteed. Special orders from our international manufacturers generally require a minimum of three months to arrive at our warehouse. For date-critical projects, customers are encouraged to place orders well in advance. Discuss estimated delivery times with your Hawley representative.

 

Shipping

Hawley ships via common carrier anywhere in the US. Customers may also arrange their own transport from our warehouse.

 

HAWLEY DELIVERIES IN THE TULSA REGION

 

Areas of Delivery & Shipping

Hawley trucks and vans deliver within a 50-mile radius from Tulsa. Delivery fees are based on distance from our warehouse and may consider other factors of difficulty (like steep, remote gravel roads on mountain tops.)

 

Scheduling

Hawley will contact you to schedule a delivery date and time. Certain pieces may require extra time for proper installation.

 

Payment

All invoices must be PAID IN FULL prior to or at the time of delivery and installation. Terms must be arranged at the time of order and in advance of delivery.

 

Preparation For Delivery

Hawley delivery persons will not move existing furniture. Placement areas for new furnishings must be clear before our arrival.

 

Stairs

If delivery requires going up or down stairs, an additional fee applies based on the requirement

 

Lighting Fixtures, Media and Wall Units

Hawley does not install audio/visual components or lighting fixtures.

 

Signature of Acceptance

Carefully inspect all of your new items. After merchandise is inspected, sign the Hawley delivery acceptance form. If you feel your items are in unacceptable condition, you may refuse the merchandise and note it on our delivery acceptance form. We will contact you to resolve the issue.

Customers have 2 days to report cosmetic damage.